Evaluation of the accuracy of ChatGPT-4 and Gemini's responses to the World Dental Federation's frequently asked questions on oral health

Abstract

BackgroundThe field of artificial intelligence (AI) has experienced considerable growth in recent years, with the advent of technologies that are transforming a range of industries, including healthcare and dentistry. Large language models (LLMs) and natural language processing (NLP) are pivotal to this transformation. This study aimed to assess the efficacy of AI-supported chatbots in responding to questions frequently asked by patients to their doctors regarding oral health.MethodsFrequently asked questions in the oral health section of the World Dental Federation FDI website were asked about Google-Gemini Trends and ChatGPT-4 chatbots on July 9, 2024. Responses from ChatGPT and Gemini, as well as those from the FDI webpage, were recorded. The accuracy of the responses given by ChatGPT-4 and Gemini to the four specified questions, the detection of similarities and differences, and the comprehensive examination of ChatGPT-4 and Gemini's capabilities were analyzed and reported by the researchers. Furthermore, the content of the texts was evaluated in terms of their similarity with respect to the following criteria: "Main Idea," "Quality Analysis," "Common Ideas," and "Inconsistent Ideas."ResultsIt was observed that both ChatGPT-4 and Gemini exhibited performance comparable to that of the FDI responses in terms of completeness and clarity. Compared with Gemini, ChatGPT-4 provided responses that were more similar to the FDI responses in terms of relevance. Furthermore, ChatGPT-4 provided responses that were more accurate than those of Gemini in terms of the "Accuracy" criterion.ConclusionsThis study demonstrated that, according to the assessment conducted by FDI, the ChatGPT-4 and Gemini applications contain contemporary and comprehensible information in response to general inquiries concerning oral health. These applications are regarded as a prevalent and dependable source of information for individuals seeking to access such data.